TNS 365 – Reliable Out of Hours Call Handling for the UK Transport Industry
TNS 365 – Reliable Out of Hours Call Handling for the UK Transport Industry
Blog Article
In the commercial vehicle sector, emergencies and customer needs don’t stop at 5 PM—and neither do we. TNS 365 provides professional, 24/7 out of hours call handling services tailored for fleet-hire companies, service agents, manufacturers, and logistics providers. When your business is closed, we make sure your customers and drivers are still supported—efficiently and professionally.
Why Out of Hours Call Handling Matters
Vehicle breakdowns, urgent maintenance requests, and logistics challenges often happen outside standard office hours. Without the right support in place, these calls can go unanswered, leading to costly delays, missed deadlines, and damaged customer relationships.
Our out of hours call handling service ensures that your business remains responsive and dependable—even during evenings, weekends, and holidays.
What We Offer
Our UK-based contact centre operates 24/7, providing:
Seamless out of hours coverage
Live call answering from trained staff
Escalation protocols tailored to your business
Full reporting and call logs for every incident
Emergency coordination including truck breakdown and mobile tyre repair
Whether it’s a stranded driver or a critical customer query, we act as an extension of your team, maintaining your service standards and keeping your business moving.
Designed for Commercial Vehicle Operations
At TNS 365, we specialise in supporting:
Fleet-hire and leasing companies
OEMs and commercial vehicle manufacturers
Haulage, transport, and logistics providers
Service and repair agents
Our team understands commercial vehicles, so we don’t just answer the phone—we offer meaningful, immediate assistance in line with your procedures and brand.
Flexible, Scalable Solutions
Need us to cover weekends only? Just evenings? Or full 24/7 call handling? We tailor our packages to your exact needs. Our services are designed to grow with your business, offering:
Cost-effective outsourcing
Improved customer satisfaction
Reduced internal workload
Business continuity during holidays or staff shortages
Why TNS 365?
✅ 100% UK-based call centre
✅ Experienced in commercial transport and breakdowns
✅ Trusted by national fleet operators and service agents
✅ Fast, reliable, and customisable support
✅ Fully integrated with your existing processes
TNS 365 ensures your business never misses a call—even after hours. Our out of hours call handling solutions give you peace of mind, knowing your drivers, customers, and partners always have someone to turn to.
Report this page